Please be one of these 12 types of bike customer

Yesterday, Bike Radar published an article offering advice on how to avoid being one of 12 customers that bike shops dread. Judging by the sheer volume of replies in the comment section, it appears as if the average bike shop customer was taken aback by some of the suggestions, and to be honest, we were too. We've listed their 12 "bad" customer types, and why we'd love to work with them.

1. The know it all (keep on knowing it all, and let us in on your secrets)

Sure, it might be kind of weird to quiz us Jeopardy style, but we have less than zero problems with a customer who wants to tell us about technology they are familiar with. Bike shop employees live and breathe bikes full time, but they are not always able to read every new article on emerging technology or have an encyclopedic understanding of all the Schwinn and Raleigh standards from the 20th century. There's a difference between knowing more than a customer and knowing everything more than a customer. The former is likely, the latter is doubtful. Customers should expect to share their passion of a subject with an interested listener.

2. Bringing in a filthy bike (pffft, you should see OUR bikes after a race)

Perhaps it's harder to inspect a bike for micro-cracks or properly adjust cables and threads when a bike is dirty. On the other hand, I've had to repair a bike knee-deep in a muddy cyclocross pit within three minutes. Having some road debris on the back of a seat tube isn't something I'll be up in arms about.

Customers should expect the offer of a bike clean for a price, but should also be treated like a rad rider they are for going on an adventure in the first place

3. The JRA Rider (Sometimes bad stuff does happen to good people)

So obviously fabricating a story will likely get called out by most wrenches, but that doesn't equate to having a "Just Riding Along" story. I'm still amazed at the time my chainstays snapped on my old carbon road bike when I was doing sprint intervals in the park. Just because someone was Just Riding Along doesn't mean it didn't happen.

A customer should expect someone to give an assessment of moving forward, not eye rolling for using a J.R.A. story.

4. 5. 6. 9. Wanting stuff for free, Showroom shopper, Internet parts customer, the haggler (Play with those market forces, baby!)

Why did I group these four customers together? Because in many ways, they are one and the same. Look, the onus is fully on the bike shop, not the customer, for this one. If you have great salespeople and not great mechanics, people will more likely pay full price for a part and haggle down to near free labor. As a customer, I happily pay a premium for good work.

As for internet sales, I really can't get angry at a customer for something I do all the time. Online retailers often have parts that wholesalers are out of stock in, so it's far more than just a matter of saving $4-6 bucks. Sure a shop needs to prioritize making money, but in today's market, there really isn't room for the words "good luck finding someone to install that internet part," because chances are, they will without luck.

7. Poor mechanic (Be excited for trying)

OK, so bicycles are FAR more complicated than online retailers let on. Building a bike is never just a matter of installing handlebars and throwing on the front wheel like plenty of companies suggest. Still, it is within every bike shop employee's power to give a customer a non-condescending explanation of what a good job looks like, and what the full labor entails. A good mechanic will leave a customer thinking "Woah, there's no way someone could afford to build a bike for a customer for ONLY $20!"

8. Leaves it to the last minute (People gotta work)

Look, life gets in the way. Kate once got a dress hemmed the day before a wedding she was a bridesmaid in. The tailor bailed her out rather than shaming her, and now you better believe she's a loyal customer.

10. Truth deniers (We all are)

Again, repeating my point from customer number one: Bike shops are not the gatekeepers of all divine bike knowledge. I have always wished I could be the cycling equivalent of Merlin from "The Sword and the Stone" with a mad wizard laboratory that contained every facet of bike knowledge past, present, and future. That's unrealistic. Practically every customer has the ability to bring something from the table that a shop employee can hear out.

11. I'll just leave it here for repairs... (And thanks for choosing us)

Wait, I know I'm originally from the Motor City, but do all of you call your auto mechanic ahead of time to schedule an oil change? Because I sure don't. A bike shop may not have time to work on a bike in the near future, but it does have time to give any bike a free estimate within a matter of hours and a time frame when the work can be completed.

12. The one that never picks up their bike (wait, you didn't know it was done?)

I'll admit it. This is the number on this list that I agree most with Bike Radar on, if only because I have a soft spot for lonely bikes that want to be ridden. On the other hand, the problem of lingering bikes is usually another example of the onus being on the bike shop. I have literally worked for shops that thought it was okay to not call a customer when the work was done because the work was finished in the same time as the estimate. Of course a shop will have a pileup of finished bikes in that case! Like any relationship, things happen to flow smoother when the lines of communication are open.

Again, the problem here is not the customers. It's the shop not adapting to their customers' needs. Sure, a retail shop is about making money to pay their employees, but that can easily be done without crossing arms and rolling eyes. Setting up an equation where the staff wants to problem solve, the culture is great, and the love of cycling is obvious will result in a place where those 12 customers will be some of your best.

Free Classes After the Grand Opening Party

Last week, Kate and I broke the news that we will be opening a bike shop in Bloomfield New Jersey. Both of us will be working there around the clock, with Kate focusing on bringing her decade of training experience leading small-batch exercise classes, and me using my equally long experience as a mechanic servicing and upgrading bikes.

But there is so much more to the shop than just those two facets, and to be honest, a blog can’t express everything that Jalapeno Cycling can provide its clients.

That’s one reason why we are really excited for the Grand Opening on February 4th, 2017, to show you what your new neighborhood cycling hangout is about rather than just tell you. This is also the reason why we are also offering a major incentive for people to try us out.

We mentioned that we would be offering up to six free classes for anyone who came to our Grand Opening Party, and today, I wanted to detail what that would look like.

Kate is crafting together a week-by-week schedule, built by a top-level cyclist for a very broad range of developing cyclists, from beginner to elite. The on-the-bike classes use power meter-based training to hone in every client’s ride, and classes range from high intensity workouts to base building sessions.

But cycling workouts are not all a developing cyclist needs. Kate will also be offering off-the-bike strength and core classes, as well as stretching and recovery classes, throughout the weeks.

During the time between February 6 and March 20, anyone who comes to our Grand Opening Party will be able to slot in a two week period of their choice where you can take up to four on-the-bike classes and two off-the-bike classes, completely free of charge.

February can be a tough month for cyclists. However, we are designing these classes to have the comradery and motivation that you can’t find alone on the trainer, with intelligent cyclist-centered workouts that you don’t find in a spin bike studio. We’re hoping to make your February a little more cheerful, starting with great Opening Party vibes on February 4th!

You can RSVP you’re coming on our Facebook event page, or reach out to us directly at andrew@jalapenocycling.com and kathryn@jalapenocycling.com. (Or you could just be the savvy, under-the-radar kind of person that shows up at the last minute and surprises everyone. We’d still be stoked either way.) Hope to see you then!

Jalapeno Cycling Getting Ready to Break New Ground This Month

Kate and I are gearing up for the rest of the cyclocross season ahead, with two weekends of Texas racing and Nationals in Hartford left to go (Kate racing among the Elites as always, and me duking it out with the Single-Speeders for the rest of the season).

The last month of the season will also be a major balancing act, as we're both excited to announce that we will be opening a bike shop in February in Bloomfield, New Jersey.

You can see the abbreviated elevator pitch in the new section of our website, but I wanted to share a more lengthy, heartfelt explanation of some of our hopes and dreams here for the friends, family, and race buddies that want to take the time to hear about it. We've just completed the agreement for a really cute shop at 57 Washington Street, and Kate will be leaving her job as a corporate wellness manager to begin the renovation work later this month.

Between her degrees in Sports Science and Biomechanics, along with coaching and training for nearly a decade, Kate will be presiding over the beating heart of the shop. She will be leading classes that focus on the strength training, stretching, and on-the-bike workouts specific to the vastly different cyclists' needs.

The cycling-focused class is very different from a "spin bike workout," and involves attaching a rider's bike to one of our eight power-based trainers to simulate efforts on the same machine that will be used for events. This small-batch coaching studio allows her to focus on the client's form and offer tailored programs in ways that larger studios can't dream of doing. Her schedule allows her to accommodate both riders looking to try out a single class, and those clients looking for long term solutions to peak for events and productively use their power files throughout the seasons.

For as long as Kate's been in the health industry, I've been in the bike industry. I'll be focusing on the service end of our shop. I've been inspired by the dedicated racers who have opened up some seriously amazing service studios over the last four years. While it's amazing that we're a ten minute bike ride from our house to the shop, that's not the only reason we've picked downtown Bloomfield. The amount of growth there is pretty amazing, from new restaurants to new bike commuting options. In many ways, we see that the Bloomfield area is in need of a mechanic with a vast cycling background who knows exactly how important it is that everything works flawlessly.

We just want to open up the kind of place that so many bike enthusiasts dream about hanging out in. For every decision we have made and will make, we ask ourselves if the choice will help Jalapeño Cycling have a relaxed, fun atmosphere that is only serious about the results of our services.

A local cyclist told me that "It doesn't get easier, you just get faster" was the worst advice he ever received. He's spot on: when the legs feel right, when the bike beneath you feels perfect, when you know you've prepared yourself for a ride or an event as much as a balanced lifestyle will allow, cycling is both mentally and physically easier. This goes for all cyclists, whether they are local riders looking to make the climbs on a group rider easier, or elite athletes striving to gain form before the season.

Jalapeño Cycling is here to make the ride not only easier, but to add a little spice to it as well.

2016 HPCX Masters Women's Race in Photos, Sponsored by Jalapeno Cycling

We were pretty excited to be able to sponsor the first equal payout in Masters Women's cyclocross history this weekend. What got us more excited, though, was watching those athletes tear up the field on day one.

Erin Mascelli (Yukato Yoga p/b Sole Artisan Ales) and Robin Dunn (Cognition Coaching) combated for the holeshot, and both were able to get a very brief in the first few corners until the field rejoined at the staircase.

Joanne Abbruzzesi (Bike Line) was able to connect with the front group, and stuck on Mascelli's wheel for the first few laps as Dunn comfortably stayed in third.

MAC Series leader Jennifer Kraut (MidAtlantic Colavita Women's Team) led the chasing group, who included Lisa Most (Guy's Racing Club), Tara Parsons (CRCA/ Rapha Cycling Club), Lisa Vible (MidAtlantic Colavita Women's Team), and Tammy Ebersole (Evolution Racing). Kraut broke free of the rest on the riders, and started cutting into the time of the leaders as the race continued.

Abbruzzesi suffered a rough crash mid-way through the race on the off-camber before the barriers, allowing the duo of Dunn and Mascelli to lead off ahead.  Kraut was able to fight her way into third place, and within a few laps to go, she was in sight of the leaders.

By the end of the last lap, Mascelli was able to create a few second gap on Dunn to take the win, as Dunn came in for second and Kraut third.

We were able to capture plenty of great shots of the action in the race. You can scroll through them with the right and left arrows. Feel free to share or use any of these photos of these women who came out and really put in a killer effort!

HPCX Has First Cyclocross Equal Pay for Masters, Sponsored by Jalapeno Cycling

Today we wanted to talk about making strides forward. Not for the Jalapeno Cycling Team, mind you. Hopefully by now you understand that we are a lost cause. No, what I’m referring to is the steps forward in the larger picture of cyclocross.

Every year, Kate and I complain against yet another gaffe committed by the Superprestige or some other admired cyclocross series that hasn’t figured out a way to join the 21st century. Usually, this means Kate rolling her eyes at the only broadcast of the Elite Women’s race: a 5 minute recap that precedes the 30 minute introduction to the men’s race. This is often followed by me going on Facebook as the social media warrior, ranting and raving for three pages.

This year, we are taking a more proactive approach.

In our opinion, the fields of the future are the Masters Women’s races. This year, we saw a healthy growth of women in the 40/50+ fields, partly due to the MAC Series commitment to organize several fields around these demographics. It is great to see a place for so many high-performing Masters Women who have been in need of something other than the 3/4 entry women’s race and the UCI Elite Race.

Judging by the growth of women’s participation in cyclocross in New England and the Mid-Atlantic, Kate and I feel like it is only a matter of years before the Masters Women’s fields begin to rival the Masters Men’s fields in number.

Instead of waiting for that to happen, Kate and I are using a part of our team budget to proactively take a step forward. To our knowledge, for the first time in cyclocross, a Masters Women’s field will have the same prize payout and depth as the Masters Men.

Jalapeno Cycling will be sponsoring HPCX’s Masters Women’s 40+ Field BOTH on Saturday and Sunday. The races will now payout $330 each day, at five deep up from three.

For us, targeting HPCX was the obvious choice. It is the second longest running UCI race in the nation, just behind Cycle-Smart International. More importantly, it is the home state UCI race of the Jalapeno Cycling Team, and is a race that we feel is close to our heart.

While we hope this might encourage a few more women in New England and the Mid-Atlantic to come to HPCX, we already know we’re in for a treat no matter what. We’ve been watching the podium battles between Master superstars like Erin Mascelli, Robin Dunn, Jenny Defalco, Jennifer Kraut, Donna Tozer, Jennifer Maxwell, and Traci Rodosta, not to mention so many more great athletes out on the course.

You can register here at Bikereg, with the races taking place in a few weeks on October 29-30th.

The Charm of Baltimore Cyclocross in Photos

We just wanted to show off a quick photo gallery of day one of Charm City Cyclocross Day One just before we head to the races for the big C1 race on Sunday. If you look very closely, you can see some great details, including great course features and friendly faces!

Whirlwind World Cup Tour and Photos from JingleCross

This week included plenty of firsts for the Jalapeno Cycling Team. Although I have reported on Interbike and CrossVegas for a few years, neither Kate nor I have ever touched the course with a bike. Likewise for JingleCross. Ever since we've been taking cyclocross seriously, these were two of the three Meccas that had been left off our UCI calendars due to logistics and funds (the third was the UCI race at Bend, which looks like it won't be resurging back to life any time soon).

For Kate, these firsts came with a bonus that they were the very first World Cups in the United States that she was qualified to participate in.

There are something about World Cups that Kate genuinely loves, and it's not simply the elevated level of competition. Unlike most C2 events, World Cups are usually filled with chaos. It's more than just a bump in the course or a mere bobble up the steps. Sometime during one of these, every athlete present gets a serious punch to the face, something that flips their game plan upside down and forces every rider to try to save their ruined course or craft a new strategy at 180 beats per minute.

That is an environment where I flounder and Kate thrives.

As you will hear every cyclocross writer tell you, the courses at CrossVegas and JingleCross couldn't be any different. Kate didn't pit a single time in the desert, and racing meant keeping a constant force on your pedals, even while descending. Iowa, on the other hand, was laden with muddy climbs and rutty descents, and she was forced to pit several times to ensure that she didn't collect too much mud on her bike at any given time.

Her first impression of both were of the highest marks. She loved the smaller but knowing community at CrossVegas, where everyone in the bike industry shouted at her with "Kate" rather than the formal Kathryn that shows up on the start lists. JingleCross blew her away. The noise on Mt. Krumpit was more rancorous than at France or Belgium last year. Both were the highest caliber events that Americans can not only be proud to label as World Cups, but Europeans should be delighted by as cyclocross expands beyond the reaches of Belgium and the Netherlands.

In the end, we celebrated before and after races in the style of Jalapeno Cycling, making sure to always remember that we're just out here racing bikes and not saving lives. The best celebration was not the wine of Vegas or the bourbon in Iowa, but being able to stop in Chicago between the two World Cups, and seeing our quite literally newborn nephew, Charlie, who came into this world only hours before the racing began at CrossVegas.

I was also glad Kate was able to meet Morleigh and Nathan of Snowy Mountain Photography, who are a rad Midwest cyclocross couple who I've known since my time at Cyclocross Magazine. When Nathan discovered that I was going to be working the pits, he reached out and asked if he and Morleigh could spotlight the team on Saturday for his photography. So instead of rambling on about JingleCross, I'll let their photos tell the story better than I could.

(P.S. I prefer talking about tire pressure in person rather than online, and always feel free to chat at me on race day, but if you were wondering what kind of bars Kate was running, there's a picture of me riding to the pits that will help explain the course at JingleCross; which couldn't have been any more opposite than CrossVegas).

Racing in the Heat at Fairhill Cyclocross of the MAC Series

Fairhill International is more widely known as a Mid Atlantic center for all things equestrian. If we've learned anything from when the Cyclocross World Championship was hosted in Kentucky, cyclocross and horse culture can thrive amicably.

The course was in a new location: possibly a perfect spot for an autumn day, although in near triple digit heat, spectators hid in the shade. Among the comments we heard, some included that cyclocross shouldn't start until the Fall equinox.

In my opinion, the race was done well, and like most cases of braving the elements, so much depended on preparation. Athletes who were lucky to have a support crew were able to get showers of water blasted at them from beyond the course tape, and those that didn't, needed to carry a bottle on the bike or rode with a pack of ice.

I don't mean this to be preachy. In some ways, I love the challenges that the weather can throw at riders to change a race, and cyclocross is one of the extremely few disciplines that grows richer by having so many different environmental conditions toying with the results. Think of snowfall at NBX, or the hot-to-rapidly cooling nights at CrossVegas, or a downpour at KMC. For my money, late-August is fair play for pre-season races, let alone early-September races.

Kate threw down in the Women's Elite field. She went toe-to-toe with the winningest women in cycling, Laura van Gilder, and a killer lady from the south, Katherine Sweatt. Between an early crash from Kate and a few chain drops from Laura, there was loads of drama and lead changes, with Kate taking second in the group and Laura pulling it off in the end.

We have a few shots from the Women's Race at Fairhill on Saturday. If you see yourself or a friend, don't hesitate uploading the photo and sharing!

Pictures From 2016 Quiansen Trophy Day Two

The day two course in China was a BMX/Singletrack rider's blast, with zero straightaways (even the start line barely made the regulation length). Jalapeno Cycling opted for risking pressure, dialing in the corners at 1.2 bar (around 17 psi). Kate nearly held it, and kept riding through the field until she front flatted. Andrew almost immediately flatted halfway through the first lap. Still, we had an amazing time, and wanted to share some of the photos we captured from the Women's Race.

Pictures From 2016 Qiansen Trophy Cyclocross in China

For the second year in a row, our team went to China to get a little rad on cyclocross bikes. We'll be posting rider diaries in the near future, but for now, we give you photos from today's women's race. Click on the photo to scroll through all of them, presented here mostly in chronological order.

Wednesday Worlds with Jalapeño Cycling and Von Hof Cycles

The Jalapeño Cycling Team and Von Hof Cycles put on a drills session at Liberty State Park every Wednesday at 6:15 PM.

We won't be focusing too much on individual corrections and perfecting form (like we do during clinics), but we will be getting bodies warmed up and ready to go for the cross season ahead, reminding the legs what it feels like to ride through the tall grass and run up hills off the bike.

Liberty State Park is awesome with bike culture, and we want to do everything in our power to keep it that way. The department there doesn't have extensive experience with cyclocross riders, so if you are coming, just remember to be polite and courteous to joggers, dog walkers, and park representatives alike.

The parking lot is right across the street from the Interpretive Center in Liberty State Park. Feel free to join in later if need be, we are shooting for 60-80 minutes of workout time. Riders of all skills are welcome. We will either be running or riding the off-camber hill within site of the parking lot, or in the open field behind the hill.

For up-to-date into, be sure to follow Von Hof Cycles.